At Kaaf, customer satisfaction is our priority. We carefully craft and package every product to ensure it reaches you in perfect condition.
We accept returns only for damaged, defective, or incorrect items received. To request a return, customers must contact us within 3 days of receiving their order along with clear photos of the product and packaging.
Customized or personalized products cannot be returned or exchanged unless the item received is damaged or incorrect.
Once your return request is approved and the product is inspected, we will notify you regarding the approval of your refund. Approved refunds will be processed through the original payment method or an agreed alternative method.
We only replace items if they are defective, damaged, or incorrect. Exchange requests must be submitted within 3 days of delivery.
The following items are not eligible for return or refund:
Customized or personalized products
Items damaged due to misuse or mishandling
Products returned without prior approval
Customers may be responsible for return shipping costs unless the return is due to our error or a damaged product.
If you have any questions regarding returns or refunds, please contact us through our website or official social media platforms.
